Current Account Switch Service reveals 1.2 million switches in past 12 months

  • The latest Current Account Switch Service Dashboard reveals a 50% increase  in switches on the previous year, with 1,277,484 switches having taken place over the period (1 July 2022 to 30 June 2023)
  • Q2 2023 (1 April 2023 to 30 June 2023) saw 338,194 switches take place through the Service
  • End user switching data, which is three months in arrears, showed that NatWest had the highest net switching gains between January and March 2023, followed by HSBC, Lloyds Bank, and RBS
  • As the Service approaches its tenth anniversary in September this year, it has facilitated 9.5 million switches and successfully redirected 137.8 million payments.

The Current Account Switch Service today publishes its Q2 2023 Dashboard1 reporting the latest switching figures and trends.

Between April and June 2023, the Current Account Switch Service saw a 76% increase  in the number of switches on the same period last year. A total of 338,194 switches took place during this time compared to the 191,777 in Q2 2022.

The upward switching trend can be seen over the full year, too, with the service facilitating 1,277,484 switches between 1 July 2022 and 30 June 2023. This figure represents a 50% year-on-year increase on the 850,243 switches that occurred between July 2021 and June 2022.

Current Account Switch Service end user data (which is three months in arrears) shows that from January to March 2023, NatWest saw the highest net switching gains (45,651), followed by HSBC (28,486), Lloyds Bank (10,959), and RBS (4,165).

The Service has now facilitated 9.5 million switches in total since its launch, successfully redirecting 137.8 million payments. For small business and charity accounts 5,814 switches took place during Q2 2023.

Q2 data reveals the Current Account Switch Service surpassed its 90% satisfaction target, hitting 91%, and met its awareness target of 75%. The latest data also highlights that 86% of Current Account Switch Service end users would recommend the process.

The latest data2 for Q2 2023 shows that 7 in 10 (71%) switchers preferred their new current account to their previous one, with service-related, non-financial benefits continuing to be the main reasons end users preferred their new account. 

Those who switched current account through the Service over Q2 2023 cited better online or mobile app banking (41%) and customer service (29%) as the top two reasons for preferring their new account. Financial factors also ranked highly, with interest earned (29%) and account fees or charges (25%) coming in as the third and fourth most important factors.

John Dentry, Product Owner at Pay.UK, owner and operator of the Current Account Switch Service, said: 
“The Service continues to play a vital role in allowing people and businesses the flexibility to change accounts and find a banking partner that better suits their needs. This quarter’s switching figures demonstrate a healthy and competitive switching environment for consumers and businesses during a time of economic uncertainty with high inflationary pressures.
“People can rest assured that if they decide to move to a new banking provider through the Current Account Switch Service, the process will be quick, free and easy.”

Notes to editors
1  Full details are available in the latest edition of the Current Account Switch Service Dashboard (no.39) and includes the latest customer movement data for Q1 2023. 
 Online research with over 2,000 respondents conducted by the Current Account Switch Service.