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Reliability of Current Account Switch Service remains high as switching levels match Q3 2020 totals

Notes to editor:

1 The Confidence Index is the average proportion of Current Account Switch Service users agreeing with each of the following four statements:

  • It would be easy for me to switch
  • It would be quick for me to switch
  • I think it is a secure and reliable process
  • Any problems would be dealt with effectively.

2 Full details are available in the latest edition of the Current Account Switch Service Dashboard (no.30), downloadable from the link above and includes the latest participant movement data for Q4 2020.

3 Online research with over 2,000 respondents.