The End User Advisory Council (EUAC) – the body that advises and challenges on end user interest regarding the work Pay.UK undertakes – has today published its annual report.
The publication is available to download below and highlights the work the EUAC carried out in 2019, including:
- How the EUAC has sought to embed end user thinking into Pay.UK’s work, especially regarding its delivery of the New Payments Architecture
- The EUAC’s input into key Pay.UK programmes, such as Request to Pay
- Recommendations around end user research, to help understand what end users need and how best to improve services for them.