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You can find regularly-updated details on upcoming events, below. These cover a wide range of topics which are of interest across the payments ecosystem. We regularly update this page with new events so be sure to return or subscribe​ to receive notifications when new events become available.

Upcoming events

We currently do not have any events planned.

Past events

Even if you weren’t available to attend an event, we want to make it as easy as possible for you to stay-up-to-date with our work, and get your views on everything we do.

An archive of previous events can be found below. If you’d like to talk to us about any of the content from our past events, email

A virtual event tailored specifically for those working within payment service providers.

The event offered the perfect blend of content for those experienced with Direct Debit and Bacs Direct Credit, as well as those who may be relatively new to this area.

Delegates heard from members of the management team, as well as updates focusing on the latest developments in areas such as best practice, product enhancements, and how to get the best out of Bacs training.


  • The UK’s payments landscape continues to evolve at pace; find out more about some of these developments from the Pay.UK team
  • New applications and overlay services are springing up to benefit customers and businesses alike, and we’ll take you through some of our achievements and what’s next
  • Insight into the Direct Debit indemnity challenge process and best practice
  • Error recovery including extractions and reversals, and an update on developments in this area
  • Advice on how to support your customers to do their bit to take paper out of the system (and make the most of efficiencies, too) using the Automated Direct Debit Instruction Service
  • Plus a whole lot more.

Pay.UK hosted a webinar on Monday 4 April at 14:30 – 15:30 GMT where we were joined by other industry experts and discussed what impact Request to Pay could have on UK bill payments for organisations and consumers, especially in today’s rapidly changing landscape.

Request to Pay solutions come in different shapes and sizes and Pay.UK’s design is unique in a number of key ways.  Tune in to understand the differences, the rationale behind it, and why we think it’s required now more than ever.


  • Kate Frankish, Chief Business Development Officer, Pay.UK
  • Simon Brooks, Faster Payments Service Line Manager and RtP SME
  • David Cox, Payments Lead, Virgin Media
  • Tony Craddock, Director General, Payments Association
  • Tina Harrison, Professor, University of Edinburgh

Panelists discussed: 

  • How end-users could have greater choice in how they pay
  • The benefits from a large biller perspective
  • How Request to Pay can add value to the wider payments ecosystem

The webinar recording can be viewed here.

Pay.UK is pleased to invite banks to our series of virtual vendor presentations on Tuesday 12 and Wednesday 13 October between 10am and 4pm. 

For banks who are considering offering a Confirmation of Payee service to their customers, this is a chance to hear from technical solution providers who can support the development their service.

There will be a series of nine presentations from the Confirmation of Payee vendor community, demonstrating their solutions. Companies presenting will include Banfico, Bottomline, DotConnect,  Exelatech, Form 3, OB Connect, Mastercard, Streammind  and SurePay.

Attendees are able to join as many presentations as they like and each will be followed by the opportunity for Q&A.

If you have any questions about this event or the Confirmation of Payee service please get in touch at

We look forward to welcoming you.

The webinar considered long term strategic trends shaping the payments market out to 2030 based on Pay.UK’s research, the key drivers of immediate change, and what impact the Covid-19 pandemic has had.

Pay.UK understands that people and businesses everywhere want payment services that are safe and secure, easy to use, and flexible to meet the challenges of a changing world.

Discussions included:

  • The nine payment trends identified by Pay.UK that are set to shape the payments market of the future
  • How Covid-19 will impact key drivers – atomisation, internalisation and virtualisation
  • How you can join the conversation about the future of payments by participating in Pay.UK’s first industry challenge.

Kate Frankish, Director of Strategy and NPA Product Owner at Pay.UK, led the discussion and was joined by panellists:

  • Eddie Keal – Banking & Financial Markets Industry Leader at IBM and member of Pay.UK's Participant Advisory Council
  • Arunan Tharmarajah – Head of European Banking at Transferwise.

Chaired by Jo Kenrick, Independent Chair of the Current Account Switch Service, the strategy day this year was undertaken virtually, using Zoom, over two dates.

Event two focused on the refreshed Current Account Switch Service vision and strategy and both events included breakout discussion sessions. Enabling the gathering of feedback and input from participants and external stakeholders.

If you have any questions about this event, please email us at

Chaired by Jo Kenrick, Independent Chair of the Current Account Switch Service, the strategy day this year was undertaken virtually, using Zoom, over two dates.

Event one shared some key highlights since the last strategy day and focused on the operation and the impact of Covid-19.

If you have any questions about this event, please email us at

Maha El Dimachki, Chief Payments Officer; Simon Brooks, Real Time Payments Service Line Manager; and Mark Jones, Request to Pay Project Manager, from Pay.UK, talked about the Request to Pay Framework. They also discussed the benefits for businesses, organisations and consumers, and how you can get involved.

They were joined by panellists:

  • James McMorrow, Director, NBFI Product (Bank of America)
  • James Stanley, Collections Campaign Strategy Manager (Anglian Water)
  • Sian Williams, Director of External Policy and Innovation (Toynbee Hall)
  • Ben Williams, Director of Product Management and Overlay Services (Mastercard)
  • Peter Cornforth, Director (Answer Pay).

Kate Frankish, Director of Standards and Strategy, and Toby Sheldon, Director of Communications from Pay.UK, discussed how user behaviour has changed during lockdown and how that might influence the future of retail payments.

They were joined by panellists:

  • Anna Bradley – Chair of Pay.UK’s End User Advisory Council
  • Simon Eacott – Head of Payments Innovation and Business Development at RBS and member of Pay.UK’s Participant Advisory Council
  • Scott Johnson – Managing Director of the construction company Chas Smith Group and member of Pay.UK’s End User Advisory Council.

The discussion included:

  • The trends and patterns regarding retail payment volumes since the Covid-19 lockdown began
  • The challenges that paying from home can create, and the tools available to help and protect consumers, businesses and organisations
  • What further steps the retail payment industry can take to support consumers, businesses and organisations as social distancing continues
  • How lockdown and social distancing might influence the future of retail payment.

Paul Horlock and our panel – Matthew Hunt, COO, Kate Frankish, Director of Standards and Strategy at Pay.UK and guests Rebecca Clements, Director of Payments at UK Finance and Gregor Dobbie, CEO of Vocalink – discussed the challenges payment service providers are currently facing, and how the industry is supporting them to respond.

The discussion included:

  • The impact of Covid-19 on the retail payments industry
  • The steps the industry has taken to safeguard end users – in particular consumer education about online services, and awareness around Covid-19 fraud
  • How the industry has worked together to support the UK Government.

Affiliates is Pay.UK’s expert user forum where corporates, indirect participants, FinTechs and others discuss changes to Pay.UK’s existing services and contribute new ideas and feedback to help shape the future.

The session included:

  • UK Finance on ensuring financial resilience in the event of widespread Covid-19 infection
  • UK’s Head of Commercial on plans for proposition development in 2020
  • UK’s Operations Directorate on the conclusion of the Request to Pay pilot and the coming launch
  • An update from Pay.UK’s Innovation team following the Affiliates workshop in December
  • The usual updates from Pay.UK’s service lines and further discussion on the on-going evolution of the group.