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Insights

Our insights work covers whitepapers, research reports, case studies and a whole lot more.

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Cheques: Annual tracking market research 2018
August 2018
Research into cheque usage and attitudes towards cheques
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Consumer representation in financial services
December 2017
A report into consumer engagement in the payment sector
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Interventions to foster an effective and competitive current account market
July 2017
Research report on the personal current account market
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Economics of Request for Payment
June 2017
The economic benefits of a Request for Payment service for payers, billers, payment service providers
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What constitutes an effective and competitive current account market?
April 2017
Research report on the personal current account market
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Request For Payment: a user centred service concept
December 2016
Research into the potential design and features of the Request for Payment service concept
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Consumer engagement in the current account market - A better functioning market
November 2016
What motivates people to consider switching their account
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Consumer engagement in the current account market - Trust loop
May 2016
How consumers make choices when switching payment account providers
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Current Account Switch Service - Making account switching easier
March 2016
Report summarising our response to the Financial Conduct Authority’s report ‘Making Account Switching Easier'
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Consumer engagement in the current account market - Why people don't switch
March 2016
Research paper
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