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Insights

Our insights work covers whitepapers, research reports, case studies and a whole lot more.

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PSR CP22/4 APP scams: Requiring reimbursement - Pay.UK response
January 2023
Pay.UK welcomes the steps taken by HMT to enable the PSR to define a mandatory reimbursement requirement, which will ensure victims of APP scams are not left out of pocket.
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Eight million switches: making changing bank accounts simple and stress-free
October 2022
A summary of collected research and analysis showing how the market for switching current accounts has changed.
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SMEs and payments - challenges and opportunities
June 2022
Small and medium-sized enterprises (SMEs) are the backbone of the UK economy, making up 99% of all businesses
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People in a meeting
Attitudes to and usage of cheques
February 2022
Excerpts from primary research
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Smart payments modernisation with ISO 20022
June 2021
A guide for UK financial institutions
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Future trends in payments
June 2021
A synthesis of expert views provided from across the payments ecosystem
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Strategic trends: Retail payments in a future world
February 2021
Explores the way our lives are being changed by evolving technologies and consumer behaviours
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Exploring perceptions of consumer protections in payments
January 2021
Excerpts from primary research
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Choosing current accounts
December 2020
How Covid-19 has affected switching attitudes and behaviours in the UK
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Next generation standard for UK retail payments
November 2020
Conclusions and shaping the way ahead
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